NURS FPX 6414 Assessment 2 Proposal to Administration

 

Nonetheless, improvement need is identified in operational outcomes. As per the clinical outcomes, the infection rate has also reduced by 0.3%, and the organization is back at the baseline revenue of $130,000. The last quarter is yet to be calculated, which will be an evaluation for the organization to sustain or improve practices in the upcoming year. The data can be utilized to improve outcomes by the following measures: 

• To maintain and further improve patient satisfaction levels, the administration of ED can continue to focus on effective communication and providing compassionate care to the patients.  A study identifies that efficient communication is a key to building therapeutic relationships with patients, ultimately enhancing patient satisfaction with care (Kulińska et al., 2022). Thus, it will improve outcomes in the future. 
• To improve outcomes by managing wait times and LOS, ED can optimize patient flow and nurse-patient ratio and streamline admission processes. 
• They can further reduce infection rates through strict adherence to infection control practices and examining signs of nosocomial infections. Hygiene-related QI initiatives such as hand hygiene and the installation of sanitizers can be another effective way to improve clinical outcomes.
• To further enhance workforce stability, the administrators can monitor nurse turnover rates, take measures to retain nurses, and address any issues related to workload or job satisfaction.

These actions would improve patient satisfaction levels and impact the organization’s financial viability, reducing the economic burden on the Providence Medical Center. 

Conclusion

In conclusion, patient satisfaction levels, especially in the emergency department (ED), are crucial to improving outcomes, quality of care, and financial viability of the organization. Thus, we interpreted data from Providence Medical Center, highlighting some variations from the benchmarks. To address these differences and improve outcomes, I presented recommendations to improve satisfaction, optimize operations, reduce infection rates, and enhance workflow stability. Thank you for your patience while listening to my presentation.

References 

CMS. (2023). Emergency Department CAHPS (ED CAHPS). Centers for Medicare & Medicaid Services.https://www.cms.gov/data-research/research/consumer-assessment-healthcare-providers-systems/emergency-department-cahps